SMS Replies
Enable two-way conversations with your customers
Turn your SMS messages into conversations. With two-way SMS, customers can reply to your messages, ask questions, confirm appointments, or provide feedback - all via text message.
Most text messages are answered within minutes, making SMS one of the fastest communication channels for customer engagement. Perfect for appointment confirmations, surveys, support requests, and interactive campaigns.
How to Receive Replies
SMS to Email
Replies arrive directly in your email inbox. Quick setup, no technical knowledge required. Reply from email to continue the conversation.
Best for: Small teams, customer service, simple notifications
Web Portal
View all replies in your WebSMS dashboard. See conversation history, search messages, and respond directly from the portal.
Best for: Team collaboration, campaign management, message tracking
Webhooks / API
Integrate replies directly into your CRM, ticketing system, or custom application. Automate workflows based on customer responses. Perfect for monitoring systems.
Best for: Automated systems, CRM integration, high-volume processing
Use Cases for Two-Way SMS
Appointment Confirmations
Send appointment reminders and receive "YES" or "NO" confirmations. Reduce no-shows automatically.
Surveys & Feedback
Collect customer feedback via SMS. High response rates compared to email surveys.
Customer Support
Let customers reach your support team via SMS. Faster than email, more convenient than phone.
Competitions
Run SMS competitions. Collect entries and automatically process responses.
HR & Team Coordination
Send shift reminders and receive availability responses from your team.
Order Updates
Send delivery notifications. Customers can request changes or report issues via reply.
Benefits of Two-Way SMS
Fast Response Times - Most texts answered within 90 seconds
Higher Engagement - 98% open rate vs 20% for email
Customer Convenience - No app download or account needed
Conversational - Natural back-and-forth communication
Easy Integration - Works with existing systems via API
Full History - Complete conversation records maintained