Order Notifications That Customers Actually Read
98% of SMS messages are opened within 3 minutes. Keep your customers informed at every step of their purchase journey with automated SMS notifications for WooCommerce, Shopify, and other e-commerce platforms.
SMS Open Rate
vs 20% for email
Average Read Time
90% read instantly
Higher CTR
than email campaigns
Reduced Support Tickets
with proactive updates
SMS Notifications Throughout the Customer Journey
Automate every touchpoint from order to delivery
Order Confirmation
Instant peace of mind with immediate order confirmations
Example SMS:
Total: $89.99
Expected delivery: Dec 20
Track: shop.com/track/12345
- Reduces order anxiety
- Includes order details
- Prevents duplicate orders
Payment Processing
Build trust with transparent payment notifications
Example SMS:
Amount: $89.99
Card ending: ****4242
Receipt: shop.com/receipt/12345
- Confirms successful payment
- Reduces chargebacks
- Provides receipt access
Shipping Updates
Keep customers informed about their shipment status
Example SMS:
Carrier: DHL Express
Tracking: DHL123456789
Est. arrival: Tomorrow by 5pm
- Real-time shipping status
- Tracking number included
- Reduces "where's my order" inquiries
Out for Delivery
Ensure someone's home for successful delivery
Example SMS:
Time window: 2pm-5pm
Driver: John (0274-XXX-XXX)
Live tracking: shop.com/live/12345
- Reduces failed deliveries
- Driver contact option
- Live GPS tracking link
Delivery Confirmation
Confirm successful delivery and gather feedback
Example SMS:
Signed by: S. Johnson
How was your experience?
Rate: shop.com/rate/12345
- Proof of delivery
- Review collection opportunity
- Customer satisfaction tracking
Exception Handling
Proactive communication for delays and issues
Example SMS:
Small delay due to high demand
New delivery: Dec 22 (was Dec 20)
10% off next order: SORRY10
- Manages expectations
- Reduces complaints
- Retention through compensation
Easy Integration with Major E-commerce Platforms
Get started in minutes with our plugins and API
WooCommerce SMS Notifications
Seamlessly integrate SMS notifications into your WordPress WooCommerce store.
Quick Setup:
- Install WebSMS plugin from WordPress repository
- Enter your API credentials
- Configure notification triggers
- Customize message templates
Features:
- Order status change triggers
- Custom order statuses support
- Variable products handling
- Multi-language support
- Admin notifications
- Abandoned cart recovery SMS
// Hook example
add_action('woocommerce_order_status_processing',
'send_sms_notification');
Shopify SMS Alerts
Power up your Shopify store with automated SMS notifications.
Quick Setup:
- Install WebSMS from Shopify App Store
- Authorize app permissions
- Configure workflow automations
- Test with sample orders
Features:
- Shopify Flow integration
- Plus exclusive features
- Fulfillment tracking
- Returns & exchanges alerts
- Low stock notifications
- Flash sale announcements
// Webhook endpoint
POST /webhooks/orders/create
POST /webhooks/orders/fulfilledCustom Integration via API
Build custom integrations with any e-commerce platform using our REST API.
Quick Setup:
- Get your API credentials
- Set up webhook endpoints
- Map order events to SMS
- Deploy and monitor
Compatible With:
- Magento 2
- PrestaShop
- BigCommerce
- OpenCart
- Custom platforms
- Any REST-capable system
// API Example
curl -X POST https://websms.co.nz/api/send \
-d "to=6421234567" \
-d "message=Order shipped!"Also Compatible With:
2.0+
All plans
Commerce
Stores
All versions
Commerce Cloud
Advanced E-commerce SMS Features
Go beyond basic notifications
Cart Abandonment Recovery
Send automated SMS reminders for abandoned carts with one-click checkout links. Recover up to 30% of lost sales.
Multi-Language Support
Automatically send notifications in customer's preferred language. Support for 20+ languages.
Customer Segmentation
Send targeted messages to VIP customers, first-time buyers, or based on purchase history.
Analytics & Reporting
Track delivery rates, click-through rates, and ROI of your SMS campaigns.
Smart Timing
AI-powered sending times based on customer timezone and engagement patterns.
Reorder Reminders
Automated reminders for consumable products based on typical usage patterns.
Fraud Prevention
Two-factor authentication for high-value orders and account changes.
Two-Way Messaging
Allow customers to reply with questions or delivery instructions.
The ROI of SMS Order Notifications
Real results from real e-commerce businesses
Cost Savings
- 60% reduction in customer service inquiries about order status
- $3.50 saved per support ticket avoided (average handling cost)
- 40% decrease in failed delivery attempts
- 25% reduction in return shipping costs
Revenue Growth
- 30% recovery rate for abandoned cart SMS
- 15% increase in repeat purchase rate
- 8x ROI on SMS marketing spend
- 22% boost in customer lifetime value
Example ROI Calculation
Average volume
Cost per SMS
Per order average
Total SMS cost
Saves $2,100/month in support costs alone (600 fewer tickets x $3.50)
700% ROI
Get Started in 24 Hours
Our implementation timeline
Hour 1: Account Setup
Create your WebSMS account and get API credentials
Hour 2-4: Platform Integration
Install plugin or connect API to your e-commerce platform
Hour 5-8: Message Templates
Customize notification templates for your brand voice
Hour 9-16: Testing
Test with sample orders and refine messaging
Hour 17-24: Go Live
Launch with real orders and monitor performance
Frequently Asked Questions
How do I send SMS notifications from WooCommerce?
Can Shopify send SMS notifications to customers?
What's the best way to send order confirmation SMS?
How much do SMS order notifications cost?
Can I send shipping notifications via SMS from Magento?
Why Choose SMS for E-commerce Order Notifications?
In today's fast-paced e-commerce environment, keeping customers informed about their orders is crucial for building trust and reducing support costs. SMS notifications have emerged as the most effective channel for order updates, with a 98% open rate compared to just 20% for email.
E-commerce businesses using SMS order notifications report significant improvements in customer satisfaction scores, with NPS increasing by an average of 25 points. The immediate nature of SMS ensures customers receive time-sensitive information like delivery windows and pickup reminders when it matters most.
Integration with Popular E-commerce Platforms
Whether you're running a WooCommerce store on WordPress, selling through Shopify, or using custom e-commerce solutions, implementing SMS notifications is straightforward. Our platform provides native integrations, plugins, and a robust API that works with any system capable of making HTTP requests.
For WooCommerce users, our WordPress plugin seamlessly integrates with your existing order flow, automatically sending notifications when orders are placed, paid, shipped, and delivered. Shopify merchants can leverage our app's deep integration with Shopify Flow to create sophisticated notification workflows based on customer segments, order values, and shipping zones.
Best Practices for E-commerce SMS
Successful SMS notification programs follow established best practices: obtain explicit consent, provide clear opt-out instructions, respect timezone preferences, and maintain consistent branding across all messages. Personalization increases engagement rates by 40%, so always include the customer's name and relevant order details.
Timing is critical for SMS notifications. Order confirmations should be sent immediately, shipping notifications when the package is scanned by the carrier, and delivery alerts 30-60 minutes before arrival. Our platform automatically handles timezone conversions and delivery scheduling to ensure messages arrive at optimal times.
Ready to Reduce Support Tickets by 60%?
Join thousands of e-commerce businesses using SMS to keep customers informed and happy.
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